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Knowledge Base (748)

  1. Adding Google +1 ( Plus One) tags on Customer Portal

    Answer: Environment :   Customer Portal Versions: 2.x.x & 3.x.x Resolution : In order to add the Google +1 button, you can replace the 'SocialBookmarkLink' code in the 'answers/detail.php' file with...

  2. Reports have different totals for same group of data

    Answer: Environment: Analytics, Grouping Results Resolution: It is very important when adding aggregate columns to reports that you fully understand the data set being used. Especially in cases where...

  3. "Questions Avoided" report or other report using session_summary shows data older than 1 day

    Answer: Environment: All Oracle B2C Service versions Resolution: If you see that the report "Questions Avoided" or any other report using the session_summary database table is showing data that is...

  4. All dates set to 1/0/1900 12:00:00 AM or "########" after exporting to Excel

    Answer: Environment: Agent Desktop, Incidents Oracle B2C Service Issue: I exported report results to Excel and enabled the "Convert all dates into Excel-formatted dates" option.  However, in...

  5. Crypto API error - Invalid Request: Length of Text exceeds the 1 MB allowable limit

    Answer: Environment: Connect for PHP (CPHP), Custom Process Model (CPM), Custom Scripts Issue: In the Crypto API there is a hash_256 function that use this Crypto\MessageDigest object to hash text. It works...
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Documentation (2418)

  1. Link to a URL

    View Session Use Use The Service Usage Metrics Session reports show you the number of tier 1 , tier 2, and tier 3 Last Updated: 09/09/2022

  2. Link to a URL

    Per Centum Engine, each unique visitor is assigned a random number between 1 and 100. This is a server-side Last Updated: 06/13/2023

  3. Link to a URL

    Preview a Segment preview the segment to see a list of up to 1 ,000 contacts. Welcome to the Oracle B2C Service Last Updated: 09/09/2022

  4. Link to a URL

    Preview a Segment preview the segment to see a list of up to 1 ,000 contacts. Welcome to the Oracle B2C Service Last Updated: 08/19/2024

  5. Link to a URL

    RNObjectsResult RNObjectsResult Description A wrapper object which contains 1 to N RNObject instances Last Updated: 03/28/2023
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